Shipping + Returns
 

FREE OVERNIGHT SIGNATURE REQUIRED COURIER FOR ALL NZ ORDERS

We require and business hours address for all signature required couriers.

All items over $1500.00 will be sent via courier and are fully insured until they arrive at your door, at which time a signature will be required to complete delivery.
Standard shipping time frames and details are as follows:
New Zealand
• Your order will be sent via national courier
• Delivery time is approximately 1-3 working days (but may vary for rural areas).
• Package will require a signature upon delivery.
International
• Your order will be sent via an international courier (either DHL or Fedex).
• Delivery times may vary according to local import processes but we will do our best to provide you with an approximate delivery time with your order.
• Package will require signature upon delivery.
• The recipient will be responsible for any international customs duties or taxes that may be applied in the country of delivery, which are collected by the carrier at the time of delivery.

We want you to be delighted with your purchase.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we need to

Exchanges

Please call (06 358 7677) or email us (rosshydejeweller@gmail.com) to discuss any concerns you may have or to arrange an exchange.

We are currently based in Coleman Mall studio, but closures in the Palmerston North may affect our ability to safely receive parcels.

Refunds

Refunds are subject to approval of management. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If your refund is approved upon inspection of the item, then a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
and please contact us at rosshydejeweller@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact us first, or we will be unable to accept the return. We will not accept responsibility for lost or missing parcels . Once approved, you should mail your product to:

Ross Hyde Jeweller

8 Coleman Mall
Palmerston North
New Zealand 4410

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.